Returns, Exchanges & Order Issues
Because Dame Body products are freshly made-to-order personal-care items, we do not accept general returns or restock opened, used, or customized products.
We accept returns for defective products and exchanges for eligible unopened, unused products. Contact us within 7 days of delivery with your order number and details about the issue.
If your order arrives incorrect, damaged, leaking, melted, or otherwise compromised in transit, please contact us within 7 days of delivery. Photographs of the product and shipping packaging may be requested. Dame Body will review the issue and provide an appropriate replacement, exchange, or refund.
Approved preference-based exchanges must be unopened and unused. Customers are responsible for return shipping costs for preference-based exchanges. Dame Body covers reasonable shipping costs when an order arrives incorrect, defective, or damaged in transit.
Original shipping charges are nonrefundable unless the issue resulted from our error. No restocking fee applies.
Shipping & Delivery
Dame Body products are freshly made to order. Orders generally require 5–7 business days for preparation before shipment. Carrier transit generally takes an additional 3–8 business days. Please allow approximately 8–15 business days from ordering through delivery.
Shipping rates are calculated by package weight. Orders of $150 or more qualify for free standard shipping. Delivery estimates may be affected by holidays, severe weather, carrier delays, or unusually high order volume.