FREQUENTLY ASKED QUESTIONS
Welcome to Dame Body School, Dame. Here you will find answers about our freshly made plant-based body care, the Dame Glowing Skin Method™, product care, shipping, exchanges, and building a ritual that works for your skin and lifestyle.
ABOUT DAME BODY
What is Dame Body?
Dame Body is a woman-owned plant-based skincare and body-care company founded by Dame Sannae Hopson. Our products are freshly made to order using botanical oils, rich butters, herbs, fruit powders, clays, salts, aroma blends, and other thoughtfully selected ingredients.
Our purpose is to help women care for their skin and cultivate a more loving relationship with their bodies through intentional skincare and self-care rituals.
Where is Dame Body located?
Dame Body is based in Livingston, Alabama.
How can I contact Dame Body?
Email: thedamesannae@damebody.com
Phone: 205-609-7898
Customer-care hours are Monday through Friday, 11:00 AM to 5:00 PM Central Time.
Messages received outside business hours will receive a response within two business days. Please include your order number when contacting us about an existing order.
Are Dame Body products handmade?
Yes. Dame Body products are prepared in small batches and made to order. This allows us to provide freshly prepared products while reducing unnecessary inventory and waste.
Because every order enters our preparation schedule, please review our current processing and delivery timeline before ordering.
What does plant-based skincare mean at Dame Body?
Our formulas highlight botanical ingredients such as plant oils, butters, herbs, fruit powders, floral ingredients, clays, and plant-derived extracts.
Plant-based does not necessarily mean that every product is vegan. Certain formulas may contain honey or other ingredient-specific materials. Always review the ingredient information on the individual product page if you have personal, ethical, or allergy-related requirements.
THE DAME GLOWING SKIN METHOD™
What is the Dame Glowing Skin Method™?
The Dame Glowing Skin Method™ is a simple full-body skincare ritual designed to support softer, smoother, more radiant-looking skin through four intentional steps:
1. Cleanse
2. Exfoliate
3. Moisturize
4. Scent
Gentle cleansing removes daily dirt, oil, and buildup without leaving the skin feeling unnecessarily stripped. Exfoliation helps polish away dry surface buildup. Body oil replenishes moisture on damp skin, while body butter helps seal it in. The final aroma step turns everyday skincare into a personal self-care ritual.
Results vary based on skin type, product selection, consistency, environment, lifestyle, and individual needs.
Do I have to complete all four steps every day?
No. Your glow ritual should support your life, not become another reason to fuss at yourself.
Begin with the products that meet your current skin needs and build your ritual gradually. Some days may include the complete Cleanse, Exfoliate, Moisturize, and Scent ritual. Other days may only require cleansing and moisturizing.
Consistency matters more than perfection. Pay attention to how your skin looks and feels, then adjust your ritual as needed.
In what order should I use my Dame Body products?
For a complete body-care ritual:
1. Cleanse with a body wash or soap.
2. Exfoliate with a body scrub on appropriate days.
3. Apply body oil to clean, damp skin.
4. Follow with body butter if your skin needs additional moisture and sealing.
5. Finish with your preferred body mist, aromatherapy roller, or aroma ritual.
You do not need to exfoliate every day.
How often should I exfoliate?
Most people can begin with one or two body-exfoliation sessions per week. Your ideal frequency depends on your skin, the product, the amount of pressure used, and other products in your routine.
Massage body scrubs gently. Do not use them on broken, irritated, sunburned, freshly shaved, or highly sensitive skin. Reduce frequency or discontinue use if discomfort or irritation occurs.
What is the difference between body oil and body butter?
Body oil helps replenish oils and soften the skin. It works beautifully when applied to clean, damp skin after bathing.
Body butter has a richer texture and helps seal in moisture. It may be especially helpful when skin feels dry or when weather conditions make it harder to maintain softness.
For a deeply moisturized ritual, apply body oil first and follow with body butter.
Can I use body butter without body oil?
Yes. Body butter can be used on its own. For the best experience, apply it after bathing while your skin is still slightly damp.
If your skin needs additional moisture support, layer body oil underneath the butter.
BODY SCRUBS
What is a body scrub?
A body scrub is a physical exfoliating product that helps polish away dry surface buildup. Dame Body scrubs combine exfoliating salts with formula-specific plant oils, butters, herbs, fruit powders, seeds, and aromatic ingredients.
Regular, gentle exfoliation can help the skin feel smoother and better prepared for body oil and body butter.
Are Dame Body Scrubs made with salt or sugar?
Dame Body Scrubs are primarily made with Pink Himalayan salt and sea salt, blended with plant oils, rich butters, fruit powders, herbs, seeds, and other formula-specific ingredients.
The salt crystals provide physical exfoliation that helps remove dry surface buildup and leaves the skin feeling smoother and more polished.
Always review the individual product description because ingredients vary by formula.
How do I use a Dame Body Scrub?
After cleansing, apply a small amount to wet skin. Massage gently using circular motions, paying special attention to areas that feel rough or dry.
Rinse thoroughly and carefully exit the shower or bath because oils may make the surface slippery. Follow with body oil on damp skin and body butter if desired.
Do not apply the scrub to the face unless the product is specifically labeled for facial use.
Can I use a body scrub immediately after shaving?
We recommend waiting after shaving because freshly shaved skin may be more sensitive to salt, fragrance, essential oils, and physical exfoliation.
Exfoliate before shaving or wait until the skin feels calm and comfortable again.
BODY WASHES AND SOAPS
Will Dame Body soap or body wash dry out my skin?
Our cleansing products are formulated to cleanse while supporting a comfortable after-feel. However, everyone’s skin responds differently to cleansing ingredients, weather, water temperature, and bathing frequency.
Use warm rather than excessively hot water, avoid aggressive scrubbing, and moisturize after bathing. Discontinue use if irritation occurs.
Can I use body soap on my face?
Use only products specifically labeled for facial use on your face. Facial skin may have different needs and sensitivities than the skin on your body.
BODY OILS AND BODY BUTTERS
How do I use body oil?
After bathing, lightly pat your skin so it remains damp. Apply a small amount of body oil and massage it into the skin.
Begin with less than you think you need. You can always add another small amount. Applying oil to damp skin helps spread the product and supports a soft, moisturized feel.
Why did my body butter melt?
Whipped body butter can soften or melt when exposed to high temperatures during shipping, in a mailbox, inside a vehicle, or near a sunny window.
Melting does not automatically mean the product is spoiled. Place the closed container upright in a cool room or refrigerator until the butter becomes firm. Its whipped appearance may change, but the moisturizing ingredients remain present.
Contact Dame Body within seven days of delivery if your product arrived leaking, opened, damaged, or significantly compromised in transit.
How should I store body butter?
Store body butter tightly closed in a cool, dry place away from direct sunlight, heat, and moisture. Do not leave it in a hot vehicle, mailbox, bathroom window, or other high-temperature location.
Always use clean, dry hands or a clean cosmetic spatula to help protect product quality.
Why does my body butter look or feel slightly different from my previous jar?
Our products are freshly prepared in small batches using plant-derived ingredients. Natural variations in color, aroma, and texture may occur between batches.
Temperature changes can also affect the firmness of botanical oils and butters. These variations do not necessarily indicate a problem with the product.
AROMAS AND INGREDIENTS
How do I choose an aroma?
Begin with the mood and scent family you naturally enjoy.
Citrus and Bright: fresh, sunny, uplifting aroma profiles
Juicy Fruit: playful, sweet, vibrant aroma profiles
Floral and Romantic: soft, blooming, feminine aroma profiles
Fresh and Herbal: clean, green, calming aroma profiles
Warm and Grounding: cozy, rich, comforting aroma profiles
Read each product’s aroma description before purchasing. If you are highly sensitive to fragrance, select an unscented or lightly aromatic option when available.
Do all Dame Body products contain essential oils?
No. Aroma ingredients vary by product and may include essential oils, fragrance blends, botanical materials, or a combination of aromatic ingredients.
Review the individual product page and label for formula-specific information.
Are natural ingredients allergy-free?
No. Natural and plant-derived ingredients can still cause sensitivities or allergic reactions.
Review the ingredient information before use, especially if you have known allergies to nuts, seeds, flowers, herbs, essential oils, fragrance, honey, or other cosmetic ingredients.
How should I patch test a new product?
Apply a small amount to a limited area of clean skin and observe the area before broader use. Do not test on broken, freshly shaved, or already irritated skin.
Stop using the product if you experience persistent redness, swelling, burning, itching, or another unwanted reaction. Seek appropriate medical care if you experience a serious reaction.
Are your products intended to treat eczema, acne, hyperpigmentation, or another medical condition?
Dame Body products are cosmetic personal-care products. They are intended to cleanse, exfoliate, moisturize, scent, and improve the feel or appearance of the skin.
They are not intended to diagnose, treat, cure, or prevent eczema, acne, infection, disease, or another medical condition. Consult a qualified healthcare professional for medical concerns or persistent skin symptoms.
Can I use Dame Body products during pregnancy or while nursing?
Ingredient needs and sensitivities can change during pregnancy and nursing. Review each product’s ingredient information and consult your qualified healthcare professional before introducing new products if you are pregnant, nursing, under medical care, or concerned about a particular ingredient.
FACIAL CARE
Can I use Dame Body facial products every day?
Usage depends on the individual product and your skin’s needs. Cleansers and moisturizers may be suitable for regular use, while exfoliating or treatment-focused products may require less frequent application.
Follow the directions on the individual product page and label. Introduce one new facial product at a time so you can observe how your skin responds.
Can I combine Dame Body facial products with retinoids, acids, or other active products?
Combining exfoliants and active ingredients may increase the chance of dryness or irritation. Avoid stacking multiple strong exfoliating products without understanding how they work together.
If you use prescription skincare, retinoids, exfoliating acids, or other treatment products, consult a qualified skincare or healthcare professional for personalized guidance.
PRODUCT CARE AND SAFETY
Do Dame Body products contain preservatives?
Preservation varies by product type. Water-based products generally require an appropriate preservation system. Anhydrous products, such as many oils and butters, have different formulation requirements.
Always follow the storage and usage directions provided with your product. Avoid introducing water into jars, and use clean, dry hands or tools.
What should I do if a product changes color, smell, or texture?
Some variation is normal with plant-derived ingredients and temperature-sensitive butters. However, discontinue use and contact us if a product develops an unusual odor, unexpected separation, visible contamination, damaged packaging, or another change that concerns you.
Include your order number, the product name, a description of the issue, and clear photographs when possible.
Can children use Dame Body products?
Children and pre-teens have different skin needs and may be more sensitive to fragrance, essential oils, exfoliating particles, and active ingredients.
Use only age-appropriate products with adult supervision. Review the ingredient list and consult a pediatric healthcare professional if the child has allergies, highly sensitive skin, or a diagnosed skin condition.
ORDERS AND SHIPPING
When will my order ship?
Dame Body products are freshly made to order. Orders generally require 5 to 7 business days for preparation before shipment.
Carrier transit generally takes an additional 3 to 8 business days. Please allow approximately 8 to 15 business days from ordering through delivery.
Delivery estimates may be affected by holidays, severe weather, carrier delays, ingredient availability, or unusually high order volume.
How much does shipping cost?
Shipping rates are calculated by package weight. Orders of $150 or more qualify for free standard shipping.
Your available shipping rate will be displayed during checkout before payment is completed.
Where does Dame Body ship?
Dame Body currently ships within the United States and Puerto Rico according to the options available at checkout.
Can I change or cancel my order?
Because products are made to order, contact us as soon as possible if you need to request a change or cancellation.
We cannot guarantee changes or cancellations after preparation has begun, an order has been packed, or a shipping label has been created.
How can I track my order?
When your order ships, tracking information will be sent to the email address used during checkout.
Tracking may take time to update after the carrier receives the package. Check your spam, promotions, and junk folders if you do not see the shipping email.
What should I do if tracking says delivered but I cannot find my package?
Check the delivery area, mailbox, porch, side door, household members, neighbors, building office, and any location where the carrier normally leaves packages.
If the package is still missing, contact the carrier and Dame Body with your order number and tracking information. We will help you review the available delivery details, but carrier investigations and final resolutions may require additional time.
RETURNS, EXCHANGES, AND ORDER ISSUES
Do you accept returns?
Because Dame Body products are freshly made-to-order personal-care items, we do not accept general returns or restock opened, used, or customized products.
We accept returns for defective products and exchanges for eligible unopened, unused products. Contact us within seven days of delivery with your order number and details about the issue.
What if my order arrives damaged, melted, leaking, defective, or incorrect?
Contact us within seven days of delivery. Include your order number, a description of the issue, and clear photographs of the product and shipping packaging.
Dame Body will review the issue and provide an appropriate replacement, exchange, or refund.
Who pays return shipping?
Customers are responsible for return shipping costs for approved preference-based exchanges.
Dame Body covers reasonable shipping costs when an order arrives incorrect, defective, or damaged in transit. Original shipping charges are nonrefundable unless the issue resulted from our error.
Do you charge a restocking fee?
No restocking fee applies to approved returns or exchanges.
GIFT ORDERS AND DISCOUNTS
Can I send Dame Body products as a gift?
Yes. Enter the recipient’s shipping information during checkout. If a gift-note option is available, include your message there. You may also contact us promptly after ordering to request a short gift note.
Can discount codes be combined?
Unless a promotion specifically states otherwise, discount codes cannot be combined. Only one promotional code may be used per order.
Discounts cannot generally be applied after an order has been completed.
GLOW REWARDS
What is Dame Glow Rewards?
Dame Glow Rewards is Dame Body’s customer rewards experience. Eligible customers can earn or redeem rewards according to the current program terms displayed on the Dame Body website.
Reward availability, redemption requirements, and promotional offers may change. Review the Dame Glow Rewards information page for current details.
STILL HAVE A QUESTION?
We are here to help you build a body-care ritual that feels good, fits your life, and supports your glow.
Email: thedamesannae@damebody.com
Phone: 205-609-7898
Support Hours: Monday through Friday, 11:00 AM to 5:00 PM Central Time
Please include your order number when contacting us about an existing order.
COSMETIC USE NOTICE
Dame Body products are cosmetic personal-care products. Product descriptions and educational information are provided for general cosmetic and self-care purposes.
Our products and website content are not intended to diagnose, treat, cure, or prevent disease and are not a substitute for medical advice. Individual experiences and results vary.